Is Your Agency Customer Friendly?
Is your office easy to find? Is your office tidy and inviting?
Here are some things your independent insurance agency can do to make your office more customer friendly:
You see your office almost everyday. Get an outside opinion on things you can do to spruce up your agency. Ask your spouse or a friend to tell you what they think of your office.
There are other things you can do to keep your office looking ship shape. Ask your employees keep a clean and tidy desk. You want to make a good impression on your customers so they will feel welcomed. If they feel good about coming into your agency, they will come back to see you when they need additional products and services that you offer.
Do you do anything special at your office that may benefit other insurance agents? Maybe you offer snacks or you have a cooler with sodas and waters for your clients. Do you offer free Wi-Fi? Do you update your furniture as it gets worn and outdated? Do you subscribe to sports related magazines for sports fans? Do you have some cool artwork on your walls?
We’d love to hear about some things you do that makes visiting your insurance agency a pleasant experience. Please tell us in the comments section below.
Vikki Thomas has been working in the insurance industry since 1995. Vikki has worked for several carriers in customer service, quality assurance, underwriting, product management and marketing. Vikki has worked at AccuAgency since 2008.