Cell Phone Etiquette When Working With Clients
In the Seinfeld episode entitled “The Millennium” one of the storylines involves Elaine. After shopping at the clothing store Putumayo, Elaine heads to the checkout counter where she is rudely ignored by the clerk who is on a personal phone call. Later Elanie is on a mission to run the store out of business.
In this cell phone obsessed day and age it’s become even harder to stay off of the phone. It’s not just calls, it’s texts, news notifications, social media post notifications and more. You don’t have to leave the cell phone locked away while you are at work. But consider a couple of cell phone etiquette tips while at the office.
When we are working with clients we should give them 100%. Make them feel as important as they are. Your customers are your business. Giving them your undivided attention allows you to concentrate on the personal attention they deserve. If you are expecting an important call and you must have your phone in view, tell your client in advance.
If that important phone call does comes in, make sure you have a professional ringtone. You want to look professional in every aspect of your business.
Vikki Thomas has been working in the insurance industry since 1995. Vikki has worked for several carriers in customer service, quality assurance, underwriting, product management and marketing. Vikki has worked at AccuAgency since 2008.