Insurance Shopping Around
I’m currently shopping around for a better rate on my auto, home and umbrella policies. I requested a copy of all of my declaration pages from my “big” captive insurance company where I’ve been a customer for over 25 years. My rates just went up on my auto policy so I decided to shop around.
I chose my agent years ago because of the company’s reputation and the local agent’s proximity to my house. I’ve stayed with them because I felt loyal to the company. My loyalty has since subsided. They sent me the dec pages I requested and the email salutation said, “Dear Policyholder”. How cold.
Now I’m working with one of AccuAgency’s Georgia agents to find a better rate. He’s been fantastic. He said he will be there to fight for me if ever there is a claim. That really means a lot. I’ve called on my big captive company agent over the years and I’ve never heard them say they would fight for me. As a matter of fact, I’ve never heard them take a personal interest in any of my insurance needs for all of these years. I just get a tiny plastic business card sized calendar in the mail every December.
So I’m going independent insurance agent. I’m confident I’ve found the right insurance agent who can save me money and find the protection I need. I feel like I’m going from just another number or just another policy to an agent who cares about my family and my insurance and financial needs and goals.
If a customer calls or emails and requests a copy of all of their dec pages, does that throw up a red flag at your agency? Do you oblige and send it without question or do you dig and find out more. Why do they need the dec pages? What can you do to help them?
Vikki Thomas has been working in the insurance industry since 1995. Vikki has worked for several carriers in customer service, quality assurance, underwriting, product management and marketing. Vikki has worked at AccuAgency since 2008.