The numbers don’t lie. Facebook, Instagram, LinkedIn, twitter, Google My business and blog posts that are personal generate more engagement.
In January Mark Zuckerberg announced a big change to what you see in your Facebook news feed with a shift to building relationships and bringing friends and family closer together. He said, “you'll see less public content like posts from businesses, brands, and media. And the public content you see more will be held to the same standard -- it should encourage meaningful interactions between people.”
Facebook Live Video
In social media you can’t get more personal than live video. Adam Mosseri, Head of Facebook News Feed said, “Page posts that generate conversation between people will show higher in News Feed. For example, live videos often lead to discussion among viewers on Facebook – in fact, live videos on average get six times as many interactions as regular videos.”
In 2017, 100 million hours of videos were watched on Facebook EVERY DAY.
Facebook Live is the social network’s live broadcasting feature that’s easily accessed from your mobile Facebook app. Open your Facebook business page, click the camera icon and click “live video” to get started.
Before going live, promote the video well in advance to generate interest and ensure you will have an audience. As an independent insurance agent, consider the following:
Be Professional and Be Prepared
Before going live, set the scene. Make sure background noise won’t interfere with the audio. Make sure your film set (if you will) is clean and professional. Ensure there isn’t any personal information visible on someone’s desk or computer monitor.
Once you’ve broadcast your first Facebook Live video, review your engagement and experiment with more live posts. It seems scary at first, but once you broadcast your first live video, you’ll be more confident. And, HAVE SOME FUN!
Taglines - Reinforcing Your Agency’s Brand
You’ve seen them in advertising for big companies like McDonald’s with “I’m lovin’ it.”, Nike “Just Do It”, and Verizon “Can you hear me now?”. These are all taglines. Taglines are a branding slogan that emphasize the brand and help reinforce a product or service. Taglines should come to you when you say the company’s name. Do you know the tagline for Delta Airlines?* You probably know at least one. Delta has used several taglines over their 89 year history.
Your Agency’s Tagline
Have you considered creating a tagline for your independent insurance agency? Taglines work for both big companies and small businesses. A tagline is an audible way to grab your potential client’s attention. You want it to be impactful and memorable. Taglines should be short and concise for use on your insurance agency website, business cards, email signature, advertisements, brochures and anywhere you put your agency’s name.
Creating A Tagline
Your insurance agency’s tagline should be positive and emphasize the benefits of using your agency. Here’s an example, (the beginning) of an insurance related tagline. Can you finish this one? “Like A Good Neighbor…”
As the saying goes, Rome wasn’t built in a day. Take some time to craft your tagline. Get input from your employees, customers, family and friends. Analyze your agency’s key benefits and write down keywords and emotions that describe your agency’s purpose and image. For example:
Does your agency already have a tagline? Are you using your tagline on your insurance agency’s website? Is it part of your logo? We’d love for you to share them in the comments section.
* "We love to fly and it shows.” “Keep Climbing.” “The World’s Most Trusted Airline.”
Another Day, Another Data Breach...
An article posted last month by businessinsider.com, reported at least 14 retailers were hacked and likely had information stolen from them since January 2017. Many of the data breaches were caused by flaws in payment systems taken advantage of by hackers. The list includes Sears, Kmart, Whole Foods, Sonic, Delta, Best Buy, Panera Bread and more. The article said, “Data breaches are on the rise in both retailers and other businesses...Data breaches are a real danger for both brands and customers, and can affect customer's trust in brands.”
Last month I received a Notice of Data Breach from Usinger’s. (They are famous for sausage). Now I can include them in the list of notices I have received from other companies informing me of a data breach. Watching the news it seems like there is another report of a data breach at least once a week.
You’re Risking Financial Devastation
As an independent insurance agency, you’re collecting a lot of personal and sensitive information from your prospects and clients. It’s critical that you protect your data and your clients’ trust or risk financial devastation if you allow hackers to steal the information as a result of a data breach. With the growing use of wireless connections, hackers can manipulate your network and gain access to your data in various ways.
Consider These Security Threats:
Consider These Security Steps:
In order to keep your valued clients' sensitive data safe, it’s essential to implement a security program at your independent insurance agency. Leaving any of these security measures unchecked puts your agency’s financial security at risk.
Summer is soon approaching which means summer break, summer vacations, graduations, college kids returning home and, of course, road trips.
Here are 5 summer related blog topic ideas for your independent insurance agency website blog page.
Keep cool this summer and keep on blogging!
In 2015, Microsoft began encouraging companies that use its Silverlight media format on their web pages to dump the tech in favor of newer, HTML5-based media playback systems. Microsoft and others now recommend that web developers handle video and other media playback via a number of new protocols introduced in the ongoing HTML5 standardization effort.
The Microsoft Silverlight plug-in promoted proprietary technology rather than open standards. You had to develop on Windows. For our customers it means the Microsoft Silverlight version of AccuAgency can only be used on Internet Explorer.
Last October we released the HTML5 version of AccuAgency that we’re calling AccuAgency5. We’ve posted some blogs about some of the great new features. We’d love to share more about the features and benefits you get with AccuAgency5. Here’s a recent Q&A session we had with Roger Walker, Vice President of AccuAgency, who can tell you even more.
What is AccuAgency5?
This latest version of AccuAgency uses the latest HTML5 web technologies to deliver the same great AccuAgency experience with increased speed and flexibility.
What does this mean for me as an agent?
Faster and more flexible means that AccuAgency is designed to run on any modern browser including Chrome and Edge. The system has been optimized to adjust to any size screen and we've tried to streamline the interface to make using AccuAgency as easy as possible.
Can I use my preferred browser, tablet, or phone?
Yes. Call us to discuss in more detail. While we can't support every option and haven't tested every device and browser out there, the cutting edge technology of AccuAgency5 is designed to work on mobile devices and modern browsers regardless of the type of device. Let us know what your needs are and we will check the compatibility.
Will I have to update or change anything?
No! Provided your PC is up to date your AccuAgency5 experience should be fairly similar to what you’re currently used to.
When you say “fairly” what do you mean?
While most things should be in the same place you’re used to finding them, we’ve simplified some of the menus and the dashboard.
The Utility, Home, Admin, and Account menus have been reshuffled to allow greater ease of access and use.
What are some of the general changes and improvements from Silverlight to HTML5?
Overall the new platform is easier to navigate than Silverlight. It’s touch screen friendly for devices that allow users to interact with a computer by using their finger. Users can save login credentials in their browser so they don’t have to login with their username and password every time.
In addition to the “under the hood” optimizations, there are a lot of improvements to the user experience. Improved search options, dashboard improvements, drag and drop capabilities, utilization of browser tabs and stored form fields, simplified rate display and bridging, and much more. There are a lot of new features on the horizon too including integrating ability to send and receive text messages, enhanced certificate of insurance management, and more carriers available for quoting and downloads.
What management feature are you most excited about?
Management Plus and Management Premium customers can drag and drop attachments. It’s a nice time saving feature that agents have been asking for and we’re excited to have.
What are agents saying about the new AccuAgency5?
Our technical support team is getting a great response. Agents like that it works on multiple browsers and operating systems Modern, popular browsers all support HTML5 (Chrome, Firefox, Safari and Opera).
It’s mobile and responsive. Responsive means AccuAgency5 can detect the user’s screen size and orientation and change the layout to accommodate the device making use of cascading style pages, flexible layouts and flexible images.
Any other new features?
Yes. When you are ready we will walk you through the improvements so you can be comfortable with them. Remember you can run AccuAgency5 and the current version at the same time. There is no conversion process so you can try it out and switch back and forth until you are comfortable.
Who is using AccuAgency5?
New customers are getting the latest AccuAgency5 version of AccuAgency. We’re ready to switch our Louisiana customers over now. Our inside Sales team is available to train our current customers so they can start taking advantage of the great new features.
HTML5 is faster, more flexible and it’s the future. You don’t want to get left behind. HTML5 is here to stay as more and more elements get adopted more and more companies will start to develop in HTML5.
Give us a call and get switched over to our new system or for a free trial as soon as today. You’ll discover a world of difference with the many features the new system employs. Plus, it’s the same great price!
Contact us to learn more. We think you are going to love it!
Tax season is almost over and you’ve probably filed your business taxes for your independent insurance agency. Could you have done a better job of tracking your business expenses and deductions?
According to the IRS, your business expenses must be ordinary and necessary to be considered a tax deduction. An ordinary expense is an accepted and common expense as an insurance agency. A necessary expense is one that is appropriate as an insurance agency.
The 2017 Department of the Treasury IRS Business Expenses Publication 535 discusses common business expenses and explains what is and what is not deductible.
Anything used for both home and business must be divided up into percentages. If you have a 3,000 square foot home and your home office is 300 square feet, you can deduct 10% of your mortgage payments and other home expenses including insurance, utilities and repairs.
Reference Publication 535 for a checklist of tax deductions for your insurance agency including car allowance, mileage, gasoline, repairs, oil changes, registration fees and tolls. Deduct your Continuing Education expenses including classes, state licenses, renewals and subscriptions insurance related publications. The list goes on detailing deductions for insurance, office space, office supplies and equipment and more.
Consider apps to help you organize and track your expenses and receipts. There are smartphone apps that let you scan receipts and organize them for you. These applications make it fast and easy to search and retrieve your receipts.
There’s a great free app called Evernote that will track your receipts. For expense reports, try Expensify which automatically creates reports from a photo of a receipt. Shoeboxed lets you scan receipts with your smartphone’s camera and extracts the information where you can then organize and store it. Receipts by Wave scans your receipts and makes them fully searchable. It can link receipts to your bank records automatically.
These are just a few suggestions to help you make next year’s tax preparation for your independent insurance agency a little bit easier and hopefully a lot more organized.
5 Ways To Help Save or Generate More Money For Your Insurance Agency
1. Printers & Paper
Generate More Money
4. Curb Appeal
What do people see when they drive by your insurance agency? Potholes in the parking lot? Peeling paint? Dirty windows? Old, discolored signage? It only takes a second for a potential client to form an impression. If your independent insurance agency looks run down, you’re probably losing potential customers.
Spruce up your physical space AND spruce up your web presence. It’s important to freshen up your web presence on a regular basis.
5. Your Insurance Agency Website
Have you recently made significant changes to your agency? Share what you’ve done to freshen your agency or your agency’s website.
Tips For Attending Insurance Conventions & Trade Shows
This year AccuAgency is exhibiting at more than a dozen insurance conventions throughout the United States. Convention season is a busy time. Most conventions take place in the Summer but more and more associations are adding shows in late Winter, Spring and early Fall. This year we’re attending conventions beginning this month (March) through October.
We love attending. We enjoy speaking with agents to learn what makes their agencies successful and sharing what we do to help independent agents be more efficient, productive and successful in an increasingly competitive market.
Trade shows can be hectic. As exhibitors, we arrive early and set up our booth making sure we have all of the documentation to discuss our products and services. We have to make sure we have brochures, business cards, etc. as most trade shows last at least a few hours and most conventions have trade shows at least two days.
We have a checklist of to-dos before each convention. We always learn something new after each. We always ask, what can we do to make the next convention better?
So here are a few tips we suggest agents consider when attending an insurance convention.
Plan Your Day In Advance
Are you planning to expand and write new lines of business? Are you looking for new appointments? Most associations post a list of exhibitors on their website convention page. In addition, they link the exhibitor listing to the company’s website. Find out who will be exhibiting and do a little research to familiarize yourself with the companies and service providers you want to meet with at the trade show.
Make a list of the top exhibitors and booths you plan to attend. Most associations include a trade show floor map in the convention program. Map out your list on the trade show floor map. Once you have visited your list of companies/vendors, visit the remaining booths. You may discover a company or product that’s a perfect fit for your agency or that can fill a need your agency can benefit from.
Attend The Social Events
You’ve paid to attend the convention, get everything out of it. The social events like dinners, cocktail parties, pool parties, hostipitality suites and happy hours are great places to meet and talk to other agents, people working in the insurance industry and special guests and speakers. These social events are more relaxed and excellent places to network.
Relax & Have Fun
Most conventions have free time worked into the schedule. Don’t feel like you have to work the entire time. Get out to the pool or beach. Go shopping or play miniature golf. Go out to dinner. (TIP:Some exhibiting companies are encouraged to take agents out to dinner. Would you like to talk to a company one-on-one? Feel out the company representative and see if they would be interested in taking you out to dinner.)
PDF Form Flattening
The acronym PDF definition (as related to Adobe Acrobat) is Portable Document Format. A PDF is a file format that makes it possible to display text and graphics in the same fixed layout on any computer screen.
PDF files might have interactive fields the user can edit. These fields include checkboxes, text boxes, radio buttons and lists. Users are able to click on these fields and make edits. For example, open ACORD form 36 in your agency management system. The Agent/Broker of Record Change form includes text fields and radio buttons. If you save the form, you can go back and re-open it and edit the fields.
The data for these forms (checkboxes, text boxes, radio buttons, etc.) is stored in a separate area from the text on the page. PDF Form Flattening is the process of marrying the text and the data. You might compare it to the data on one plane and the text of the form on another. PDF Form Flattening combines the two on one plane. The PDF will look the same but the user cannot make changes to the form once it has been flattened.
There are several advantages to this:
PDF Form Flattening is an added benefit to your E&O risk management. Your file documentation is secure and creates a culture where your staff understands their attention to detail and forms accuracy can prevent (or cause) the agency from being sued.
The new HTML5 version of our agency management system AccuAgency, AccuAgency5, offers a considerable number of new features including PDF Form Flattening. Once a user has completed the form, the PDF fields can be flattened converting the contents of the fields from the original into a permanent, read-only part of the client‘s information.
Goodbye Silverlight and Hello More Flexible and Faster AccuAgency5 (HTML5)
Back in 2007 Microsoft introduced Silverlight, a development tool for creating interactive user experiences for web and mobile applications. AccuAgency’s first web-based iteration comparative rater and agency management system was developed using Microsoft Silverlight. In order to use our web-based rating and management system, the Microsoft Silverlight plug-in had to be installed on each user’s computer.
In 2012, Microsoft announced the end of life for Silverlight. In 2013, Microsoft announced they had ceased development of Silverlight except for patches and bug fixes. Silverlight has now been given a support end of life date of October 2021.
What is HTML5
HTML5 is the fifth major revision of Hypertext Markup Language (HTML). It’s used for structuring and presenting content on the worldwide web.
It was published in October 2014 to improve the language with support for the latest multimedia, while keeping it easily readable by humans and consistently understood by computers and services such as web browsers. It improves the markup available for documents and introduces markup and application programming interfaces (APIs) for complete web applications. It is also a candidate for cross-platform mobile applications, because it includes features designed with low-powered devices such as smartphones and tablets.
Many new syntactic features are included. To natively include and handle multimedia and graphical content, the new elements were added and support for scalable vector graphics (SVG) content and MathML for mathematical formulas.
Enough with the technical talk…
For several years AccuAgency and our development team have known the Silverlight demise was on the horizon and we’ve been preparing for this with something even better. Our new AccuAgency5 HTML5 comparative rater and management system is now available to new and current users. Users get a better, more flexible and faster version that no longer requires installing a plug-in. Give us a call and get switched over to our new system as soon as today. You’ll discover a world of difference with the many features the new system employs.
Inspiration can be hard to come by so here are 5 blog topic ideas to consider writing about:
As an independent insurance agency owner, you want your agency’s name and brand to stand out in the local crowd.
Does your agency have a logo? If yes, does it help represent your agency’s brand, products and services?
I recently came across an agency’s website that uses a bird in the logo. The name of the agency includes a bird species in the name, but as a standalone logo you would never know it was the logo of an insurance agency. But together, the logo and text were very memorable. I saw that logo and name a couple of months ago and I still remember the name of the agency. To me, that is great brand recognition.
The goal of a logo is to build brand recognition.
Here are 5 reasons why your independent insurance agency (small business) needs a logo for the agency’s brand:
These are just a handful of reasons why your independent insurance agency should have a brand. The brand and logo should be used consistently on all marketing materials including your independent insurance agency’s website, your web marketing business listings, marketing materials, email signature, forms, and anything with your insurance agency’s name.
Insurance Shopping Around
I’m currently shopping around for a better rate on my auto, home and umbrella policies. I requested a copy of all of my declaration pages from my “big” captive insurance company where I’ve been a customer for over 25 years. My rates just went up on my auto policy so I decided to shop around.
I chose my agent years ago because of the company’s reputation and the local agent’s proximity to my house. I’ve stayed with them because I felt loyal to the company. My loyalty has since subsided. They sent me the dec pages I requested and the email salutation said, “Dear Policyholder”. How cold.
Now I’m working with one of AccuAgency’s Georgia agents to find a better rate. He’s been fantastic. He said he will be there to fight for me if ever there is a claim. That really means a lot. I’ve called on my big captive company agent over the years and I’ve never heard them say they would fight for me. As a matter of fact, I’ve never heard them take a personal interest in any of my insurance needs for all of these years. I just get a tiny plastic business card sized calendar in the mail every December.
So I’m going independent insurance agent. I’m confident I’ve found the right insurance agent who can save me money and find the protection I need. I feel like I’m going from just another number or just another policy to an agent who cares about my family and my insurance and financial needs and goals.
If a customer calls or emails and requests a copy of all of their dec pages, does that throw up a red flag at your agency? Do you oblige and send it without question or do you dig and find out more. Why do they need the dec pages? What can you do to help them?
How To Use Facebook Live
Would you like to increase the number of likes and followers you have on your insurance agency’s Facebook page? Would you like more exposure for your insurance agency?
Mark Zuckerberg introduced Facebook Live videos on April 6, 2016. He said, “Facebook Live is like having a TV camera in your pocket.” He noted, “When you interact live you feel connected in a more personal way. This is a big shift in how we communicate, and it's going to create new opportunities for people to come together.”
Video is growing fast. Really fast. 500 million people are watching videos on Facebook every day and 45% of people watch more than an hour of Facebook or YouTube videos a week. Consider using Facebook Live video.
You might try one of the following:
It’s easy to go live on Facebook. If you want to be mobile, log into Facebook from your phone. If you have a webcam on your computer, use the Google Chrome web browser. You’re limited to a single view on your computer’s webcam. For the suggestions above, use your mobile phone and access Facebook Live.
To go live:
That’s the easiest and fastest way to go live. For the Best Practices visit the Facebook Live “Tips for using Facebook Live” page. Get tips on how to tell people you’re going live ahead of your broadcast, broadcasting from a strong connection and writing a great description before you go live. You’ll find a bunch of examples of Facebook Live videos to check out.
Time To Write The Blog
Your independent insurance agency should have a website and if you have a website you should have a blog page you post to weekly, if not more often. A blog is a way to share information. You aren’t promoting your insurance products and services, you’re stimulating interest in your agency and the insurance products and services you offer.
Drive More Traffic and Get More Leads
You may ask, how does blogging benefit my agency? Bottom-line, blogging drives more traffic to your website. How often do you update and refresh your website content? Probably not often. When you blog you’re updating your website and adding more content. Search engines like Google like to see that you are actively updating your website. When they see updates, they index these updates and it improves your search engine visibility. More organic search engine visibility means more website traffic and therefore more leads.
Here are 15 blog topics you might consider writing about:
Writing your blog:
Publish at least one blog a week every week. It can be overwhelming and time consuming to write a blog but your efforts will really pay off. Once you start writing and publishing you’ll be on a roll. You’ll see things in the news and online and get inspiration. Follow other insurance blogs for ideas.
Use images to make your blog look more professional. Set up a stock photo account and purchase images that will make your blog stand out. Make sure you have the rights to the images you are posting on your blog.
Always share your blogs on your insurance agency social pages (Facebook, twitter, LinkedIn and Google+).
Know Your Competition
Mark Sanborn, a best-selling author, motivational speaker and entrepreneur said, “If you aren’t a little different than your competition, you’re in trouble.”
Do you know your competition?
Is your agency located in an area with other independent insurance agencies? If the answer is yes, do you think you are different than the other insurance agencies? Can you honestly say you provide your customers a better customer service experience? Better products and services?
Keeping up with your competition is a great way to grow your business. Identify the markets that aren’t being met by your competition. Then consider offering products and services they don’t.
Compile a spreadsheet and note your products and services vs. your competitor’s products and services. What do you offer that they don’t? Find your differences and market those. “We sell boat insurance!”. Compare your operating hours. Are you and open Saturdays and they aren’t? “OPEN Saturdays!” Compare the number of companies you represent. “We’ll find the best coverage for your insurance needs. We represent 12 top rated insurance carriers.”
Attend trade shows to find more markets and products. Companies and carriers want your business. The more you offer, the more you’ll stand out compared to your competition. In addition, you’ll network with other agents, carrier marketing representatives and insurance association representatives to learn about things that are working for them and their agencies.
Here’s a basic example of a tracking spreadsheet. Add to this and find areas where you stand out. Market to your potential customers and promote what makes your independent insurance agency shine compared to your competition.
Is Your Agency Customer Friendly?
Is your office easy to find? Is your office tidy and inviting?
Here are some things your independent insurance agency can do to make your office more customer friendly:
You see your office almost everyday. Get an outside opinion on things you can do to spruce up your agency. Ask your spouse or a friend to tell you what they think of your office.
There are other things you can do to keep your office looking ship shape. Ask your employees keep a clean and tidy desk. You want to make a good impression on your customers so they will feel welcomed. If they feel good about coming into your agency, they will come back to see you when they need additional products and services that you offer.
Do you do anything special at your office that may benefit other insurance agents? Maybe you offer snacks or you have a cooler with sodas and waters for your clients. Do you offer free Wi-Fi? Do you update your furniture as it gets worn and outdated? Do you subscribe to sports related magazines for sports fans? Do you have some cool artwork on your walls?
We’d love to hear about some things you do that makes visiting your insurance agency a pleasant experience. Please tell us in the comments section below.
“Hurricane” is a Native American word meaning “Evil Spirit of the Wind”.
The Atlantic Ocean hurricane season officially started on June 1 and ends November 1 but most storms occur during peak hurricane season between August and October.
2017 Prediction: Above Average Activity
Hurricane season begins when the waters of the Atlantic become warmer. The NOAA (National Oceanic and Atmospheric Administration) released its outlook on May 25th predicting a 45% chance of an above normal season. 35% chance of a normal season and only a 20% chance of a below normal season of activity. The NOAA’s above normal prediction means the east coast can expect to see 11-17 named storms.
Whether the predictions call for above normal or below normal activity, always be prepared and have a plan. People living on the Atlantic or Gulf of Mexico coasts or Caribbean should have a disaster plan laid out. Benjamin Friedman, acting administrator of the NOAA, said “the most dangerous part is not the wind and the rain, it’s the flooding and the storm surge that occurs afterward. We need to be prepared for all of that”.
Think ahead and plan for:
Your Agency’s Data & Disaster Recover Plan
Most insurance agencies use data files throughout the workday. Data backup and recovery should be an integral part of the business plan and information technology disaster recovery plan. Your agency should conduct frequent data and security backups if you use on site files. Backups like cartridges, tapes and large capacity USB drives. Backups and the security of off-site storage should be in the agency’s business plan. Most vendors like agency management system software companies offer data backup services including storage in the “cloud”.
Have recovery strategies for:
Assuming your data is backed up offsite or in the “cloud”, the data can be accessed at an alternate site and your business can continue operating.
Your agency should develop a disaster recovery plan taking into account the recovery strategies listed above. The plan should ensure all your agency’s critical information is protected and backed up.
With the recent cyber security attack in Europe and some companies in the United States, data breaches are becoming more common and more costly. Businesses that have been exposed to data breaches face civil liability from customers, credit card issuers, business partners and stakeholders.
PC Magazine defines a data breach as, “An unauthorized dissemination of information. It may be due to an attack on the network or outright theft of paper documents, portable disks, USB drives or laptops. Sensitive information can also be found in trash cans when reports are carelessly discarded.”
As an insurance agent you gather personal data such as Social Security and driver’s license numbers, credit card or bank account information and more. Most agencies have moved away from paper records to electronic data systems and web based applications to store your agency’s data. The personal information and data must be protected from hackers and data breaches. But these days that isn’t always possible.
Most small business owners believe their company is safe from hackers, viruses or a data breach. That’s because most small business owners think they’re too insignificant to be attacked. The reality is most data thieves are looking for an easy target. Security software company Symantec did a study and found that 40% of attacks are against organizations with fewer than 500 employees. Computer hackers aren’t the only ones who can attack your agency. Your agency can be open to attacks by disgruntled or recently fired employees who have access to your data.
If you are reading this, you’re probably an insurance agent or you work at an insurance agency. If anyone should know why you carry insurance, you do. A business liability policy is unlikely to protect against most cyber exposures. Most commercial policies are written to insure against physical loss or injury. These policies don’t protect your agency from electronic damages associated with a data breach.
Like the recent ransomware data breach a cyber liability insurance policy covers cyber extortion. Cyber extortion is when hackers hijack your website, data, and/or networks and deny you access until you pay them to restore your systems. Cyber liability insurance covers expenses associated with data breaches like credit monitoring, costs to defend claims against state regulators and losses resulting from identify theft.
Does your agency have Cyber Liability Insurance? If not, contact your broker and discuss the level of coverage your agency needs based on your range of exposure.
Vikki Thomas has been working in the insurance industry since 1995. Vikki has worked for several carriers in customer service, quality assurance, underwriting, product management and marketing. Vikki has worked at AccuAgency since 2008.