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Lights, Camera, Action!

8/21/2018

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Generate Engagement

The numbers don’t lie.  Facebook, Instagram, LinkedIn, twitter, Google My business and blog posts that are personal generate more engagement. 

In January Mark Zuckerberg announced a big change to what you see in your Facebook news feed with a shift to building relationships and bringing friends and family closer together.  He said, “you'll see less public content like posts from businesses, brands, and media. And the public content you see more will be held to the same standard -- it should encourage meaningful interactions between people.”

Facebook Live Video

In social media you can’t get more personal than live video.  Adam Mosseri, Head of Facebook News Feed said, “Page posts that generate conversation between people will show higher in News Feed. For example, live videos often lead to discussion among viewers on Facebook – in fact, live videos on average get six times as many interactions as regular videos.”

In 2017, 100 million hours of videos were watched on Facebook EVERY DAY.
 
Facebook Live is the social network’s live broadcasting feature that’s easily accessed from your mobile Facebook app.  Open your Facebook business page, click the camera icon and click “live video” to get started.

Before going live, promote the video well in advance to generate interest and ensure you will have an audience.  As an independent insurance agent, consider the following:

  • Q&A with agents – ask your customers and Facebook followers to submit insurance related questions and answer them live
  • Give a live tour of your agency and introduce your employees
  • Field questions as they come in to your Facebook Live stream
  • Interview a happy customer
  • Demonstrate how easy it is to get an auto insurance quote on your independent insurance agency website
  • Look back at your independent insurance agency’s blog posts for broadcast topic inspiration

Be Professional and Be Prepared

Before going live, set the scene.  Make sure background noise won’t interfere with the audio.  Make sure your film set (if you will) is clean and professional.  Ensure there isn’t any personal information visible on someone’s desk or computer monitor.  

Have Fun

Once you’ve broadcast your first Facebook Live video, review your engagement and experiment with more live posts. It seems scary at first, but once you broadcast your first live video, you’ll be more confident.  And, HAVE SOME FUN!  

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Domain Names Held For Ransom

8/14/2018

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Don’t Let Your Domain Name Expire

GoDaddy, a popular domain name registrar says, “You can’t have a website without a domain.”  They don’t say this, AND without a domain you won’t have a website.

Your domain name is your insurance agency’s website address like www.independentinsuranceagency.com  When you register your domain name with a domain name registrar like Go Daddy, NameCheap or HostGator you are renting the domain.  Domain registrars default the term to one year and usually offer a better deal if you purchase a plan for 2 or more years.

When you purchased your domain name you probably incorporated the name of your insurance agency into the website URL.  You put your website address on your business cards, brochures, possibly your outdoor signage and more. Your website address is special and is part of your brand.  You have to protect and maintain that brand.

Held For Ransom

It is up to you to renew your domain.  If your domain expires there will be a an auto-renew grace period for 0-45 days followed by a 30-day redemption grace period.  Once that grace period is up, your domain name will be released to third parties. These third parties may scoop up the domain and possibly hold it for ransom.

We recently had a customer let their domain expire.  It is now available from a third party for $495. If they had renewed it in time, it would have been less than $15 for another year.  Now they have to decide if they want to pay the price or get a new domain.

If this customer gets a new domain, they will have to change all of their documentation, marketing materials, update all of their SEO and fall in organic search until their web marketing efforts are cleaned up and reestablished.

Set A Reminder AND Watch For Renewal

Do you know when your domain name is up for renewal?  Log in and check the expiration date. Set up a reminder at least 30 days in advance of the expiration date to go in and renew your domain.  Ensure your email address is up-to-date so you won’t miss emails regarding your domain.

Don’t fall prey to domain kidnappers!
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3 Content Marketing Ideas for August

8/6/2018

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3 Content Marketing Ideas for August

A little content marketing inspiration for your independent insurance agency’s website blog and social media pages.

Safe Driving Tips for Labor Day Weekend

Labor Day is September 3rd this year.  It’s a busy time for that one final summer getaway. Provide driving tips like:

  • Take your car in for a tune-up to insure tires, fluids, windshield wipers, indicators, lights, etc. are all in working order
  • Plan ahead and map out your route  
  • Print out hard copies of maps and directions for backup
  • Ensure you have your cell phone, GPS and car chargers for both
  • Make hotel reservations in advance to avoid hefty room rates and sold out rooms
  • Join AAA or a roadside assistance program in case of a roadside breakdown

Back To School

August means back to school.  Provide safety reminders and tips like:

  • Always stop for school buses that are loading and unloading
  • Emphasize the steep violation points against their driver’s license as well as the hefty charge for passing a school bus
  • Slow down and obey the school zone speed limit when school zone hours are in effect
  • Never use emergency lanes or spaces to drop off or pick up children at school
  • Be alert for school crossing guards and children walking in crosswalks and sidewalks

Teen Drivers

Teens are heading back to school and some will no longer be taking the bus.  

  • Remind parents to add their new teen drivers to their auto insurance policies
  • Offer solutions to help keep the rates down for teen drivers
    • Some companies offer auto insurance discounts to teenagers with good grades
    • Driving a safer car means lower rates
    • List discounts available to teenage drivers
    • Suggest options for comprehensive and collision deductibles
  • Offer to shop around for the best insurance rates for the family and the teenage driver(s)
  • Teens are heading back to college without the car which means there may be a break in premium available
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Online Reviews - They're A Pretty Big Deal

7/3/2018

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Online Reviews - They're A Pretty Big Deal

Statistics show that 92% of consumers read online reviews and use those in their purchase decisions.  So in other words, online reviews are a pretty big deal.

There are multiple websites to leave online reviews including Google (the big daddy of review websites), Facebook, Angie’s List and Yelp.  Reviews of your agency help build your online reputation.

Encourage Reviews

The simplest and easy way to get your clients to leave a review is to ask.  One suggestion, create a postcard that gives them the steps to post a review on Google.  Google offers a star rating as well as a write a review section. Star ratings add to your overall rating score. Encourage your clients to write a review about their experience to give your agency’s Google business page an additional online boost.

Google Add A Rating or Review Instructions:  

  1. On your computer, open Google Maps and make sure you're signed in.
  2. Search for a place.
  3. On the left, scroll down and click Write a review.
  4. In the window that appears, click the stars to score the place. You can also write a review.

Your review will be visible in Google Maps until you take it down. After your review is published, you can edit what you wrote, or change the rating and pictures you included.

Bad Reviews

They say one bad apple spoils the bunch and one bad review can drive away business. Monitor your agency’s online reputation or risk, for example, one bad review sitting at the top of your online search results rotting away the road to your online traffic.
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Help other potential customers by responding to negative reviews with a positive response.  If your agency did something wrong, offer to fix the issue. Empathy and caring go a long way.  Help instill trust in your agency and respond to all your reviews either positive or negative. Just a thank you for a positive review shows you’re appreciative of a client for taking the time to leave a review.

How are you doing?

Online reviews are a great way to gauge how your employees, products and services are performing.  Reviews help you discover and track what people like and dislike about your agency. Take action when you see a trend of comments that indicate a need for improvement.  For example, address issues like poor customer service or no returned phone calls.

Consider using social media to announce how your agency has addressed or plans to address ways to improve on what people have negatively said in an online review.

Do you have some great reviews?  Would you like to encourage people to review your independent insurance agency?

Google is offering small businesses free marketing materials to promote online reviews of your agency.  Your independent insurance agency must have a Google business page account to take advantage of the free marketing kit.  

Visit https://smallthanks.withgoogle.com/ to request your free marketing kit by mail.

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Hello Summer! Summer-Inspired Blog Topic Ideas For Your Independent Insurance Agency Website Blog

5/1/2018

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Summer is soon approaching which means summer break, summer vacations, graduations, college kids returning home and, of course, road trips.

Here are 5 summer related blog topic ideas for your independent insurance agency website blog page.

  1. It’s time to pack up the family car and hit the road for a summer road trip. List travel and gas-saving tips. Mention free apps like Gas Buddy that will show the closest locations for the cheapest gas.  Also, suggest going over auto insurance coverages to ensure they have what they need for the season.
  2. Renters insurance for college graduates. Many graduates may not want to move back home. Remind college graduates and their parents to get renters insurance coverage. Blog about the low cost of this must-have coverage.
  3. Summertime liabilities. Summer activities are fun and some are dangerous as well. Give tips and safety advice for those who own boats, jet skis, kayaks, etc. Pool and swimming safety tips are also great for the month of June!
  4. Grill safety tips. Summer equals cookouts and barbeques.  Blog about grill safety and go over a few safety tips to avoid a fire on the deck or patio.
  5. June is the most popular month for weddings. Give some examples of why it’s a must to get wedding insurance.

Keep cool this summer and keep on blogging!
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5 Ways To Help Save or Generate More Money For Your Insurance Agency

3/26/2018

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5 Ways To Help Save or Generate More Money For Your Insurance Agency

Go Green

1.    Printers & Paper

  • Use recycled paper
  • Stop Printing Everything!  When possible, save paper by not printing.  Save all insurance related documents to your agency management system.  
  • If you have to print, use the eco-mode and print in black and white to save color ink.
  • Recycle your used ink and toner cartridges.  Some office supply stores offer ink cartridge recycling reward programs.  Turn your empty ink cartridges in for store credit.

2.    Computers

  • Turn your computers off when you leave for the day.  
  • Consider upgrading your old computers and buy new.  New computers are more energy efficient and they will operate faster making you and your employees more productive and less stressed.
  • Recycle used computers.  

3.    Lighting

  • Turn off lights in rooms that aren’t in use.
  • Don’t leave office lights on overnight.
  • Replace your old light bulbs with halogen incandescent, compact fluorescent lamps (CFLs), and light-emitting diode (LED) bulbs.  Although more expensive than the older wattage bulbs, long-term they will save you money because they use less energy.

Generate More Money

4.    Curb Appeal

What do people see when they drive by your insurance agency?  Potholes in the parking lot? Peeling paint? Dirty windows? Old, discolored signage? It only takes a second for a potential client to form an impression.  If your independent insurance agency looks run down, you’re probably losing potential customers.

  • Signage should be visible from the street.
  • Store hours should be visible from the parking lot.  Have you ever pulled up and squinted to see store hours?  You get out of the car and walk up to the business only to find they aren’t open.  
  • Clean up the parking lot of trash.
  • Fill potholes or pave a problematic parking lot.
  • Landscape.  Weed and plant flowers.  Flowers will attract customer's eyes.
  • Give your agency a new coat of paint inside and out.
  • Paint the interior a lighter color to open up the space and reflect more natural light.
  • Replace burnt out and/or dingy light bulbs
  • De-clutter your offices and desks and recycle piled up papers and files.  Ensure secure document destruction and contact a reputable shredding service.

Web Appeal

Spruce up your physical space AND spruce up your web presence. It’s important to freshen up your web presence on a regular basis.

5.    Your Insurance Agency Website

  • Ensure your website is easy to navigate.  Is it impossible to find a quote form?  Quote forms should be visible and quickly accessible from all pages of your insurance agency’s website.
  • Update photos.  Is the photo of you 10 years old?  Update your headshots. Is your storefront photo outdated?  You’ve just painted your office and added some planters. Update your storefront photo.  Post photos of your newly painted office on your social media pages.
  • Update content.  Refresh your content and remember to include keywords about your products and services.
  • Update product and service descriptions.  Refresh your descriptions and keywords.
  • Blog.  
  • Update contacts.  Have you hired a new employee?  Add your new employee’s contact information to your website.
  • Test quote forms.  Fill out all of your quote forms to ensure they are going to the right people.
  • Test on mobile devices.  Your website should be mobile-optimized.  Pull up your agency’s website on a mobile device to see if it’s easy to navigate.  There are websites that will show you what your website looks like on mobile devices.  If it isn’t mobile-friendly, that should be your #1 priority. You MUST have a mobile friendly website today.

Have you recently made significant changes to your agency?  Share what you’ve done to freshen your agency or your agency’s website.

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5 Blog Tips for Your Insurance Agency’s Website

2/28/2018

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5 Blog Tips for Your Insurance Agency’s Website

A blog is a regularly updated website or web page written in an informal or conversational style.  The word “blog” has been shortened from “weblog”.  

Blogging is a great way to attract customers.  Blogging helps validate your expertise as an insurance agent.  You’re able to show off your knowledge and help your agency convert website traffic into leads and leads into customers.

  1. Get Ideas From Your Customers - As you engage in your day-to-day agency management, consider common questions and concerns of your customers and potential customers.  
  2. Write For Yourself - Use your knowledge of insurance and write about what you know.  Let your ideas flow and use examples from you and your customer’s experiences.  Consider common questions and topics you frequently discuss with your clients.
  3. Use Images - Find images relevant to your blog topic and use them to express the topic of your blog and to give your readers a better idea of what you are explaining.  Use licensed, high quality images that give your blog a professional look.
  4. Use Keywords - Keywords are the words and phrases that people search for on search engines.  Keywords determine what traffic you get to your website.  Example, Do you sell minimum limit auto insurance to people with poor driving records?  You might blog about how it can be difficult for these people to find affordable auto insurance.  What is this group typing in to a search engine to find insurance?  Sprinkle keywords throughout your blog like, “cheap auto insurance”, “affordable auto insurance”, “cheap car insurance”.  
  5. Stand Out Among Your Competition - Blog and your agency’s website will stand out from your competition.  Check out the websites of your competition.  Do they have an agency blog?  Are they contributing to the blog?  Chances are they don’t and they aren’t.  You’ll stand out from the competition if you actively blog.  

These are just several tips.  You need to drive traffic to your blog so be sure to share your blogs on your agency’s social media pages.  Tell your friends to follow your blog.  Link to your blog page on your email auto signature.  Ask your employees to like and share your blog.  Ask your employees to add a link to your blog on their email auto signatures.  

The more you blog, the more you establish authority in insurance and financial services.  Take a few minutes and check out your competition.  If your insurance agency’s website doesn’t have a blog, add one and set up a schedule.  Set aside some time each week and write a blog.  You’ll find it becomes something enjoyable once you sit down and start writing.  

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5 Content Ideas For Your Insurance Agency Website Blog Page

2/12/2018

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5 Content Ideas For Your Insurance Agency Website Blog Page

Do you need some blog topic ideas for your independent insurance agency’s website? Here are 5 ideas to help you get the creative juices flowing.  

Jewelry Insurance

It’s February and Valentine’s Day is only a couple of days away.  People give loved ones chocolates, teddy bears, candy hearts and big ticket items like jewelry.  Homeowners insurance generally covers valuable and precious items such as jewelry, but these policies have limits. Blog about homeowners insurance and what is covered and what isn’t.  Offer tips for protecting and insuring jewelry like having the item appraised, keeping the receipts, taking a picture, etc.

Cleaning Your Dryer Vent Can Prevent a Fire

Keeping your dryer vent cleaned after each use is a great way to keep your home safe. Each year over 17,000 fires are caused by dirty dryer vents.  Blog about keeping it clean and other ways to prevent fires.  

Why Your Auto Insurance Rates May Go Up

As an insurance agent you’re familiar with the many reasons why auto insurance rates go up.  But your customers may not be aware of those reasons.  Write about why moving, buying a new car, your age, your marital status and other life events may cause rates to go up.  And don’t forget the big ones, being involved in an accident or getting a ticket. Remind customers to contact you if they want to shop around and find lower rates.

Daylight Saving Time - Sunday, March 11, 2018

This year Daylight Saving Time is Sunday, March 11, 2018. This is a great time to remind your customers to set their clocks forward, test, check and change the battery in their smoke detectors. According to the National Fire Protection Association, nearly two-thirds of home fire deaths occurred in properties without working smoke alarms. A smoke alarm only protects you when it is maintained and since most fires occur late at night and early in the morning, an early warning significantly increases your chances for survival.

St. Patrick’s Day - Saturday, March 17, 2018

Erin Go Bragh! (Ireland Forever).  Blog about St. Patrick’s day and share some recipes for Irish dishes like corned beef and cabbage, Shepherd’s pie, or how to make green beer.

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Identifying Backlinks To Your Independent Insurance Agency’s Website

1/19/2018

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Identifying Backlinks To Your Independent Insurance Agency’s Website

What Are Backlinks?

Backlinks are hyperlinks from other websites/domains that point to your website/domain or pages on your website. Backlinks are also called inbound links.  Backlinks or inbound links are important in determining the popularity of your website.  Search engines like Google consider websites with more backlinks more relevant to search results.

Are Backlinks Important?

Google considers backlinks a strong search result ranking indicator.  In the past it was quantity over quality.  You could pay someone to generate hundreds of garbage backlinks to your website.  Google squashed that tactic with link scoring.  A backlink should come from a high domain authority page that has a high quality score or Page Rank.  The more you have the better, but you don’t want low quality (spam) links to your website.  

Create a list and make the connections.

Make a list of high quality authority websites where your agency can be listed.  In all cases, make sure you receive a backlink to your agency’s website.

  • Your insurance carrier “Find An Agent” listings
    • https://www.progressive.com/agent/local-agent/ - Make sure the listing they have for you includes the “Visit our website” link under your “Contact Us” section.
  • Is your agency a member of an insurance association like the PIA or Trusted Choice?  
  • Do you work with mortgage brokers?
  • Do you work with real estate agents?
  • Contribute to local publications like neighborhood newspapers
  • Contribute to insurance industry trade publications or the monthly or quarterly insurance association publications (PIA or Trusted Choice)
  • Are you listed on your local Chamber of Commerce website?
  • Are you a member of local organizations?  
  • Look at your book of business and consider your clients businesses.  Do they have a website where you could be listed as their insurance agent?

These are some suggestions to get you started. Do you have other backlinks suggestions for your fellow agents.  Please share in the comments section below.
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English Is Hard! Grammar, Spelling and Content Marketing

1/10/2018

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Grammar, Spelling, Proofreading and Your Content Marketing

Grammar and spelling aren’t just elementary school subjects.  They play a very important part in content marketing.  From your insurance agency website to your blog, grammar and spelling should be given a great deal of attention.

Bad grammar, misspelled words and incorrect punctuation can ruin first impressions. For example, when a visitor comes to your website, your Facebook page or your insurance agency’s blog page, the last thing you want them to do is leave because of poorly written content.

Here are a few tips to remember:

1.  One of my pet peeves is the misuse of You’re and Your.

It’s really easy if you say it in your head before typing it out.  You’re is short for “You Are”.  If you read your sentence out loud, say “you are” instead of “you’re”.  Does it make sense?  If yes, you’ve used it correctly.  

  • If you’re texting and driving, your chances of having an accident are greatly increased.

Your indicates something belongs to you or is related to you.  Your home, your auto. Your precedes a noun or a pronoun and shows that it belongs to you. Your is a possessive adjective.

  • If you’re texting and driving, your chances of having an accident are greatly increased.

(P.S. - Don’t forget to double-check for any grammatical errors with There, They’re and Their)

2.  I Before E, Except After C (Unless it sounds like an A)

This is one I say in my head quite often.  I’ll admit, I don’t always get it right.  

I Before E

It’s a piece of cake.  Believe me.

Except After C

We received your payment after we gave you the receipt.

Unless it sounds like A

The weird clown yelled, “seize the day!”.

3.  The plural of words that end in -s, -ss, -z, -ch, -sh, -x

Words would look quite odd if it weren’t for this rule.  Adding -es to these words prevents the clashing of letters. Here are a few examples:

Box - Boxes
Quiz - Quizzes
Watch - Watches

English Is Hard!

It’s often said that English is one of the hardest languages to learn. Many say spelling is hard because words that end in the same combination of letters aren’t always pronounced the same.  I can’t imagine learning how to speak and spell English as a second language. I’m very impressed by those who have.

These are just a few tips to consider when you write and publish any content for your agency.  I highly recommend using spell check and always proofread your content several times before publishing. I’m guilty of not taking the time to proofread. It’s not uncommon for me to publish a blog and later have to go back to correct a mistake and then republish. I'm going to make a 2018 proofread resolution!
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What are your potential clients looking for on your insurance agency’s website?

1/4/2018

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What are your potential clients looking for on your insurance agency’s website?

Keep in mind most fresh leads who contact your agency have already done a search and somehow found you online.  What are these potential clients looking for when they search?  Here are a few must-haves for your independent insurance agency’s website.

Contact Information

It seems simple enough but not all insurance agency websites make it easy to find the phone number.  Your insurance agency’s phone number should be visible on every page a user navigates.  It should be prominent and glaring at them right in the face.  Consider using a call to action in addition to your phone number.  “CALL US NOW 800-555-5555”

Of course, you also want to make sure your insurance agency’s location including your address, map of your agency and contact names are easy to find on your website.

Do you have what they’re looking for?

Your insurance agency’s website must list all of the products and services your agency offers. If a potential customer is looking for something you don’t have listed, they will move on to another search listing result that does.  List all of your products and services on the home page of your website.  If a potential customer has to search and navigate multiple pages to find what you have to offer, they will move on.  Add links to your product list items which will take them to learn more.  Bottom line, make sure your website is simple and easy to navigate.

Is your insurance agency website designed to look modern and up-to-date on any screen size or device?

Your insurance agency’s website should be optimized for any sized screen or layout orientation.  Visitors aren’t just coming to your website on a desktop computer.  Visitors are using tablets, iPads, laptops and, of course, cell phones.  Your website design should be responsive.  This means your website can detect the visitor’s screen size and orientation and change the layout to accommodate the device making use of cascading style pages, flexible layouts and flexible images.
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Facebook Advertising - Audience Insights

11/1/2017

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Facebook Advertising -  Audience Insights

Facebook Audience Insights is a tool used in selecting your Facebook advertising target audience.  Using the tool you can find people who, for example, like motorcycles.  Target the select audience and advertise motorcycle insurance.

Once you have identified your target group, you can advertise your agency’s insurance products on Facebook’s Desktop and Mobile feed, Facebook right Column, Instagram and more.  Or as Facebook puts it, “Get to know the people who matter to your business, so you can understand what matters to them. Learn about their locations, interests and behaviors, so you can create messages that will help your business grow.”

Getting started.  

  • Visit https://www.facebook.com/ads/audience_insights
  • Choose an Audience To Start
  • Select “Everyone on Facebook”

Facebook Audience Insights Steps:

  1. Define your audience. Facebook Audience Insights allows you to define your audience using demographics.  Narrow down your audience by country, region or city.  
  2. Find out who is on Facebook.  Compare your audience to everyone on Facebook and discover their unique characteristics.
  3. Explore your Facebook audience using demographics, interests and behaviors.
  4. Save your audience for future use for your ads.
  5. Create a Facebook ad. Your ad will go through a quick approval process and be placed right away.

One step that deserves a lot of attention, selecting interests.  As an exercise I created an audience who likes motorcycles.  It would be easy to select only “motorcycles” under interests but think about what you follow and like on Facebook.  Is it a broad like?  If you own and love your Ford F150, you don’t just like cars or trucks on Facebook.  You like Ford Motor Company.

There are many different makes of motorcycles.  My new audience generated 1500 - 2000 monthly active Facebook users. Here’s what I selected.

Audience:

Location: Norcross, GA
Interests - Hobbies and Activities - Vehicles - Motorcycles  
Interests - Additional Interests:

  • Harley-Davidson
  • Honda Motorcycles & ATVs
  • Kawasaki Motorcycles
  • Star Motorcycles
  • Triumph Motorcycles Ltd.
  • Victory Motorcycles
  • Yamaha Motor Company

Expand the audience by adding additional motorcycle makes.  Unfortunately, Facebook doesn’t allow you to directly target your ad to people who are connected to Pages that you do not admin.  (I would love to be able to target fans of Harley-Davidson's dealerships in the area if you could.)

I saved and named my audience and can now access it in Facebook’s Power Editor where you create the ad.  From here you can tinker with the audience.  I see my estimated audience is too specific and the reach is low.  Since Norcross is just north of Atlanta and near other well-populated cities I’m going to expand my demographic audience and add some more locations.  

Audience is too specific and narrow:
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​By adding more cities I find my reach is still too low. The motorcycle brands list is too narrow.  Once I add more makes of motorcycles my potential reach is now in line with my reach goal.  My audience is defined to give me a potential reach of 580,000 people.  My estimated daily results show a reach of 1,900 - 5,000 and 27-100 clicks per day. ​
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​So now that I have my audience, I’m ready to create my ad and ad content.  

Facebook advertising is very affordable.  It’s a great web marketing tool for your independent insurance agency.  

Remember! Your Facebook ad and landing page should be well designed.  Your goal is to get clicks as well as conversions.
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Is Your Insurance Agency's Website Content Fresh?

10/23/2017

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How long has it been since you launched your insurance agency’s website?  How long has it been since you made updates to your insurance agency’s website? 

Your website is like a grocery store to Google.  They are looking for freshness.  Google and other search engines look at the freshness of your website content. Over time your website will become stale as content becomes older.


Google’s search algorithms look for factors as they sort through hundreds of billions of webpages in the search index to give people relevant results. Google loves to see fresh content and updates.

Here are 5 ideas regarding fresh content for your insurance agency’s website:

  1. Analyse your website performance using Google Analytics (your website should be set up in Google Analytics in order to view your website performance).  Look for areas and pages for improvement.
  2. What keywords are bringing organic traffic to your website? Expand on your top keyword performers.  Make changes to the main body of your content.  Spruce up your homepage core content and individual insurance coverage pages.  
  3. Create new pages. Your website will be credited and earn a higher freshness score with the creation of new pages.  Consider adding an insurance glossary page or create new pages for your unique insurance products like a pet insurance page or a watercraft insurance page for example.
  4. Keep your blog page fresh.  Write blog posts that people are interested in reading.  Use real agency experiences to help inform your page visitors.
  5. Map out your website update changes. Don’t just update your website to update it.  Create a website update changes document and go through your website page by page and look for areas for content improvement.  Note all of your changes and then give them to your website manager to update.

After you have updated your website, log into your Google Analytics account.  Compare your before update sessions to after update sessions.  You should see an increase in session visits over time.
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More Blog Topic Ideas for Your Independent Insurance Agency’s Website

10/12/2017

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Inspiration can be hard to come by so here are 5 blog topic ideas to consider writing about:

  1. Why You Need An Umbrella Policy - Be honest.  Use examples of how someone could lose everything if they aren’t covered.  I’ve come close to being sued when a neighbor tripped and fell on my patio and cut his head open.  Give your clients and potential clients examples of claims that could wipe out all of their assets.  Scare them insured.
  2. ​Rental Car Insurance - What Does It Cover & Do I Need It - Explain what they should look for on their personal auto policy and whether or not they are covered.  
  3. Why Every Renter Needs Renter’s Insurance - Think about how often you see a story on the news of an apartment fire, for example.  The renter’s lose everything because they didn’t purchase VERY cheap and affordable renter’s insurance.  
  4. Flood Insurance - With the number of hurricanes we had this season, you may have gotten a lot of calls about flood insurance. Write about your experiences answering those calls.  
  5. Chimney Inspection/Sweep - It’s finally getting cooler outside which means it’s almost time to light up the fireplace.  A dirty chimney could mean a fire hazard. Give examples of why an inspection is so important.
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Insurance Agency Websites - Do It Right Because When Will You Have Time To Do It Over?

10/3/2017

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Insurance Agency Websites - Do It Right Because When Will You Have Time To Do It Over?

You’ve probably heard the saying, “If you are going to do something, then do it right”.  Then there’s a quote by John Robert Wooden who was an American basketball player and head coach at the University of California at Los Angeles who said, “If you don’t have time to do it right, when will you have the time to do it over?”.  

I don’t believe there is a perfect website on the internet.  It’s subjective, but it’s easy to spot bad ones. There is a lot going on within a website that we don’t see, but what we do see can either make a great impression or a bad one.

Here Are 5 Elements of a Good Website 

Design - Is it aesthetically pleasing?  The design of your website will be the first thing a visitor will see when they arrive on your agency’s website. You only have seconds to grab a visitor’s attention before they leave your website.  Use a website theme or template, uncluttered layout, appealing colors and make use of white space.

Content - In my experience, this is the one independent insurance agents struggle with the most.  Think about the quote, “If you don’t have the time to do it right, when will you have the time to do it over?”.  If you have decided to build a website for your independent insurance agency, you don’t have to rush to get it published.  Take time and think about what your agency offers and how you stand out from the crowd of other local agents in your area. Answer the questions your potential customers want to hear, why they should contact you for their insurance needs.

Call To Action - They like what they see.  Make sure they know exactly how to contact you no matter what page of your website they’re on. Examples of calls to action, “Get A Quote Now”, “Click Here To Call”, “Directions To Our Agency”.

Continuity (Page Navigation) - When a visitor comes to your website, it should be easy to navigate to the information they are looking for.  Page navigation should be clear, concise and uncluttered.  Don’t bury pages deep within other pages.

Mobile - Your website should be mobile-friendly. Period. If your website isn’t mobile-friendly, you are losing mobile visitors immediately.  Most people will visit your website from a mobile device.  If they have to use their fingers to zoom in to see your page and content, they are leaving.

These are just a handful of tips.  Don’t forget to keep your website fresh.  Update your website with fresh content, blog, use real photos of your agency, use your brand and logo to prominently stand out and separate you from your local competition.  

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Brand Recognition And Your Independent Insurance Agency

9/26/2017

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Brand Recognition

As an independent insurance agency owner, you want your agency’s name and brand to stand out in the local crowd.

Does your agency have a logo? If yes, does it help represent your agency’s brand, products and services?   

I recently came across an agency’s website that uses a bird in the logo. The name of the agency includes a bird species in the name, but as a standalone logo you would never know it was the logo of an insurance agency. But together, the logo and text were very memorable.  I saw that logo and name a couple of months ago and I still remember the name of the agency. To me, that is great brand recognition.

The goal of a logo is to build brand recognition.

Here are 5 reasons why your independent insurance agency (small business) needs a logo for the agency’s brand:

  • A logo builds trust as a reputable business.  If your agency needs a logo, don’t build one with a remedial clipart program or have your daughter design one using Photoshop, hire a professional graphic designer.
  • If you sell your agency, it will help sell it as a complete package and brand.
  • Your logo can encompass your insurance agency’s products and services with visual association which helps build trust.
  • Your agency’s marketing, image and brand will stand out in a crowd of generic local insurance agencies.
  • Your agency’s logo and brand will attract more clients who feel your agency has more of an identity than the generic name only insurance agencies in your area.

These are just a handful of reasons why your independent insurance agency should have a brand.  The brand and logo should be used consistently on all marketing materials including your independent insurance agency’s website, your web marketing business listings, marketing materials, email signature, forms, and anything with your insurance agency’s name.

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The 5 WHs: Who, What, When, Where and Why of Your Independent Insurance Agency’s Website

9/12/2017

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In Journalism they used to teach the 5 WHs for writing a news article: The Who, What, When, Where, Why and sometimes How of the story. Think about your independent insurance agency’s website as the story people are searching to read.  

Your agency’s website must have all the important elements to be a successful insurance website.

Within seconds of that first look, a visitor should be able to see who you are, what you sell, when you are available, where you are located and why people should do business with your agency. Your website might have beautiful pictures and fabulous design but if the content isn’t there to show a potential customer those 5 WHs, then you will lose them before they look any further.

Does your agency’s website make it easy to:

  • Quickly locate your telephone number
    • Your phone number should be prominently listed at the top of every page
  • Find your address
    • Your address should be on every page of your website
  • Find directions
    • Your website should have an interactive map that provides directions to your agency
  • See what people are saying about your agency
    • Get real reviews and and use the reviewer’s name and city or town
  • Find what products and services you offer
    • Auto? Home? Boat? General Liability? Commercial?
  • Find what carriers your agency represents
    • List your carriers and their logos
    • Brand recognition helps build trust with new website visitors
    • Provide links to the carrier websites
  • Get an online quote
    • Online quote forms should be simple to fill out
    • Be sure to contact your potential client immediately after you receive the quote
  • See real agency photos of you, your staff, your customers
    • Stock photos are generic and dull, use photos that represent your local connections, staff and happy customers
  • Find a list of staff members
    • Use staff photos to make it more personal

If your website is optimized and people are searching for the products and services you offer, your agency’s website is the first thing people will see. Remember, a majority of your clients and potential clients will visit your website before they make contact with you or your staff. Does your insurance agency website have the who, what, when, where and why of what they are looking for?  

Take some time and audit your website. Make good notes and make improvements where necessary.
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How To Use Facebook Live

8/28/2017

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How To Use Facebook Live

Would you like to increase the number of likes and followers you have on your insurance agency’s Facebook page?  Would you like more exposure for your insurance agency?

Mark Zuckerberg introduced Facebook Live videos on April 6, 2016.  He said, “Facebook Live is like having a TV camera in your pocket.”  He noted, “When you interact live you feel connected in a more personal way.  This is a big shift in how we communicate, and it's going to create new opportunities for people to come together.”

Video is growing fast. Really fast. 500 million people are watching videos on Facebook every day and 45% of people watch more than an hour of Facebook or YouTube videos a week.  Consider using Facebook Live video.  

You might try one of the following:

  1. Share an inside or behind the scenes look of your insurance agency.  Capture the process of opening your agency.  Try and make it fun and educational.
  2. Product Spotlight.  Create short informational insurance product spotlight videos.
  3. Employee Spotlight.  Interview and spotlight one of your employees each week. Added benefit: Your employees will share the video and you’ll get additional exposure from their Facebook friends.
  4. Live Events.  Does your agency ever host or help host a local community event like a cookout, hot dog eating contest or dance competition?  Live stream some of the event that people would enjoy watching.

It’s easy to go live on Facebook.  If you want to be mobile, log into Facebook from your phone.  If you have a webcam on your computer, use the Google Chrome web browser. You’re limited to a single view on your computer’s webcam. For the suggestions above, use your mobile phone and access Facebook Live.

To go live:

  1. Click Live Video at the top of your Facebook News Feed
  2. Write something about your live video
  3. Click Go Live

That’s the easiest and fastest way to go live.  For the Best Practices visit the Facebook Live “Tips for using Facebook Live” page. Get tips on how to tell people you’re going live ahead of your broadcast, broadcasting from a strong connection and writing a great description before you go live. You’ll find a bunch of examples of Facebook Live videos to check out. ​
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Know Your Competition

7/20/2017

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Know Your Competition


Mark Sanborn, a best-selling author, motivational speaker and entrepreneur said, “If you aren’t a little different than your competition, you’re in trouble.”  

Do you know your competition?

Is your agency located in an area with other independent insurance agencies?  If the answer is yes, do you think you are different than the other insurance agencies?  Can you honestly say you provide your customers a better customer service experience?  Better products and services?

Keeping up with your competition is a great way to grow your business.  Identify the markets that aren’t being met by your competition.  Then consider offering products and services they don’t.

  • Google Search your competitors
  • Google “insurance agency” to see other agencies in your vicinity
  • Make a list of your competitors
  • Visit their insurance agency website
  • Make a list of the products and services they offer
    • Identify what you have that they don’t
  • Ask your marketing representatives about other agencies in the vicinity
  • Set up a Google Alert for the competitor’s agency name
  • Follow your competitors on social media
  • Ask your customers and walk-ins
  • Attend trade shows
  • Ask your customers why they chose you over the competition

Compile a spreadsheet and note your products and services vs. your competitor’s products and services.  What do you offer that they don’t?  Find your differences and market those.  “We sell boat insurance!”.  Compare your operating hours.  Are you and open Saturdays and they aren’t?  “OPEN Saturdays!”  Compare the number of companies you represent.  “We’ll find the best coverage for your insurance needs.  We represent 12 top rated insurance carriers.”

Attend trade shows to find more markets and products.  Companies and carriers want your business.  The more you offer, the more you’ll stand out compared to your competition.  In addition, you’ll network with other agents, carrier marketing representatives and insurance association representatives to learn about things that are working for them and their agencies.

Here’s a basic example of a tracking spreadsheet.  Add to this and find areas where you stand out.  Market to your potential customers and promote what makes your independent insurance agency shine compared to your competition.
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Optimize Landing Pages for Lead Generation

7/6/2017

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Optimize Landing Pages for Lead Generation
 
A landing page is defined as a web page a visitor arrives at after clicking on a link.  Typically you arrive at a landing page after clicking on a link on a website home page.  Let’s say your insurance agency website has a button to “Get A Quote” or “Get An Instant Auto Quote”.  When a visitor clicks the link, they are taken to a landing page.  
 
A landing page should be designed using the KISS method. The acronym KISS stands for “Keep It Simple, Stupid”.  The principle was designed by the U.S. Navy in 1960.  It states that most systems work best if they are kept simple rather than complicated.  The goal is simplicity and unnecessary complexity should be avoided.
 
15 Things to consider when designing your landing page:
 
  1. Make it easy to navigate  
  2. Make your call to action clear (Why should they give your their information)
  3. Identify the benefits of your offer
  4. Use appealing images that make sense to your offer
  5. Use bullet points
  6. Leave white space (KISS) - you don’t want a cluttered page
  7. The form should be above the fold
  8. Use a CAPTCHA to avoid spammers
  9. Include a privacy policy
  10. Include your phone number at the top of the page
  11. Use customer testimonials
  12. Make form fields mandatory (First name, last name, email, phone number)
  13. Use keywords phrases for the product you are offering
  14. Use a personal touch and avoid generic content
  15. Include a personal thank you message when the form has been submitted
 
Once you have built your landing page and your campaign is live, be sure to track your campaign.  Is it successful?  If your campaign needs improvement, consider making changes to your landing page and test other versions.​

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Insurance Agents Are...

6/16/2017

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Insurance Agents Are…
 
It won’t come as a surprise to hear that insurance agents have a less than stellar reputation. I have Google alerts set up for certain phrases that appear online in the news.  I set one up for “insurance agent arrested”.  I recently received Google notifications for stories including, “Grifton insurance agent charged again with embezzling from elderly”1, “Two Former Agents Face 55 Felony Counts in Life Scheme”2, and “Loris insurance agent arrested for scamming customers”3.  
 
Here’s something that may make you laugh or cringe, go to Google and type in “insurance agents ar”.  Google’s autocomplete search predictions returned the following:​
 





​

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​I would never say insurance agents are scum or crooks.  But if Google predicts that is something people will search then someone has to be writing about that topic.  
Now consider if one of those two phrases took you to a page about you and your agency.  

Does your agency have a good online reputation?  As an agent you want to know what is being said about you online.  Think about your entire insurance agency’s internet marketing presence.  Will potential clients see your insurance agency as reputable?  Engaged?  Knowledgeable? An authority on insurance products and services?  An independent agency with a clean and unique insurance agency website?

 
Manage your brand reputation
 
Managing your agency means managing your brand reputation.  Monitor what people are saying about you online.  People trust online reviews.  So needless to say, you need positive online reviews. When you get a review you should be notified so you can respond to the review.
 
Manage your notifications in Google My Business
 
Google says, “You can choose which kinds of Google My Business notifications you receive on your mobile device and in your email inbox. Notifications can help in a variety of ways, like letting you know when customers leave photos or reviews for your business listing, alerting you to product news from Google, and reminding you to keep your listing up-to-date.”
Turn on Google My Business customer reviews notifications:
 
  • Go to www.business.google.com/settings
  • Select the checkbox for “Customer Reviews alerts when customers post reviews of your business”
 
Manage your notifications on Facebook
 
If you have elected to allow people to leave reviews on your Facebook business page, you can get a notification each time there is activity on your page.  
 
  • Log in to Facebook
  • Select “Settings”
  • From the menu on the left, select “Notifications”
  • Turn On New Reviews Notifications
 
You can adjust a number of settings and get a notification each time there is activity on your agency's Facebook page or an important page update, get a notification every 12-24 hours on all activity and updates on your page during that time or turn off all notifications.  
 
Never turn off your notifications.  Closely monitor all of your online social activity.
 
Google Alerts
 
I mentioned Google Alerts at the start of this blog.  I have alerts set up for work related and non-work related notifications. At the least, I suggest setting up an alert for your name, your agency’s name and your competitor’s agency name(s).  
 
Setting Up Google Alerts
 
  • www.google.com/alerts
  • “Show options”
  • Select how often you would like to receive alerts (As it happens, At most once a day, At most one a week)
  • Sources “Automatic” for all results (News, Blog, Web, etc.)
  • How Many (Choose between Only the best results and All results)
 
Freshen Up & Tune Up
 
Once you have set up alerts and notifications on Google and Facebook, take some time to freshen up and tune-up your social media and internet marketing.  Do you have products you would like to showcase?  Facebook allows you to showcase multiple products.  Take some time and create a unique product or services page.  In Google, add more photos, add a video testimonial, check your business hours and business categories and update your listing as necessary.
 
Now go help Google’s autocomplete to say, “Insurance Agents Are Awesome”!
 
1 http://www.witn.com/content/news/Former-insurance-agent-charged-again-with-embezzling-from-elderly-427057413.html
 
2 https://insurancenewsnet.com/innarticle/two-former-agents-face-55-felony-counts-life-scheme
 
3 http://wbtw.com/2017/03/02/loris-insurance-agent-arrested-for-scamming-customers/

 


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Why You & Your Agency Should Be On Linkedin

6/1/2017

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Are you and your agency on LinkedIn?

LinkedIn is a social media network designed for business professionals to showcase their job experience and professional outlook and thoughts.  

LinkedIn is a great place to discuss industry news and the products you specialize in at your agency. LinkedIn was created to be a networking tool. It’s a great place to tell your agency’s story, share career opportunities and market your insurance products and expertise.  

LinkedIn is growing fast.  2 new LinkedIn members join per second. 3 million LinkedIn users share content each week.  

You may think LinkedIn isn’t for you but you should reconsider.  Google and other search engines rank LinkedIn company pages and posts high in search engine results pages.  

Just having a LinkedIn company page isn’t enough.  You will need to update, share, post and contribute insurance industry and product knowledge to your company page.  Optimize your post content with insurance terms to improve your search results on Google and other search engines.  As a result you will see your insurance agency website traffic increase.

If you still haven’t bought in, consider creating your insurance agency’s LinkedIn page as a boost to your agency’s reputation and trustworthiness.
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Fresh Content = Frequent Google Indexing (You Want These Crawlers)

5/8/2017

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One of the worst things you can do for your body and your health is nothing.  Leading a sedentary lifestyle, for example, parked on a couch, may contribute to anxiety, depression, obesity and cardiovascular diseases.

Now let’s say your body is your agency’s website.  Your agency’s website lives on the internet.  If you don’t frequently update your website with fresh content and new information, it will become stagnant and drop in organic search rankings never to be found on search engine inquiries.


Fear not.  If you update your website often with high quality content, search engines will reward you for it.  Keep your website healthy by staying engaged and up-to-date. Consider updating your website with blog articles, videos and new web pages.  The more frequently you update your website the more often a search engine will crawl and index it.

A web crawler or spider is a program that visits websites and reads the pages to create entries for a search engine index.  Here’s how Google describes their indexing, “The crawling process begins with a list of web addresses from past crawls and sitemaps provided by website owners. As our crawlers visit these websites, they use links on those sites to discover other pages. The software pays special attention to new sites, changes to existing sites and dead links. Computer programs determine which sites to crawl, how often and how many pages to fetch from each site.”

Note that Google pays close attention to “changes to existing sites”.  Google sets the bar for all other search engines.  You want to cater to the Google Gods when it comes to updating content for future indexing.

When you publish new content be mindful of using keywords.  Frequently added content like a blog post or an article post allows you to optimize the content with keywords pertinent to your products and services that can help attract visitors to your website.

Google is not looking for repetitive keywords throughout your content.  Google is looking for quality content that has keywords within it.  Write content that provides information your readers are actually interested in reading.  Not a bunch of insurance jargon and gobbledygook.

Providing new visitors with valuable, up-to-date and relevant information about your insurance agency lets them know you are actively involved in your business.  Inform your audience about customer satisfaction, benefits of your insurance products, why they need your insurance products and they will be more likely to contact you for your services.

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Web Marketing - How To Respond To Negative Online Reviews

4/20/2017

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Getting people to write reviews is a great way to increase your online visibility and boost your web marketing presence. As an independent insurance agent you want people to write reviews about the great service and products you offer. But, not all reviews are positive. If you get a negative review, never assume the best response is no response.  

Your potential customers won’t count you out based on one negative comment or review.  However, you will gain respect for your business if you respond in a helpful and positive way.  Always remain level-headed and calm and don’t let your emotions take over when writing your response. Take some time before responding and gather your thoughts. Formulate a polite response with empathy, acknowledge the customer and flip the switch to highlight your agency’s strengths.  


Know all of your review websites and monitor them daily to every couple of days. Monitoring your review websites is a great way to get customer feedback and improve your customer service.  Top review websites include Google Places, Facebook and Yelp. Respond to reviews quickly (within 24-48 hours). Never be defensive even if the customer is 100% wrong.  You know the saying, “the customer is always right” (even if they are wrong). At the end of  your response thank the customer for taking the time to share their issues.  


Reviews whether good or bad cannot be deleted. There are limited exceptions. Yelp will only make an exception if the review violates content guidelines. Google reviews appear next to your agency’s listing in Google Maps and Google Search and include compiled reviews from other review websites like Facebook. Facebook will remove a review if it does not meet their Facebook Community Standards or if the review doesn’t focus on the product or service offered by the Facebook Business Page.   


Remember when you respond to reviews, you aren’t just responding to the reviewer, you’re responding to anyone who reads the review. Your responses will give your potential clients a glimpse at how you run your agency and how your agency respects customers and clients.



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    Author

    Vikki Thomas has been working in the insurance industry since 1995.  Vikki has worked for several carriers in customer service, quality assurance, underwriting, product management and marketing.  Vikki has worked at AccuAgency since 2008.

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