 Announcing…
Kay Norton, Business Development Manager We are delighted to welcome Kay Norton to the AccuAgency family. Kay brings 13 years of insurance experience to our Sales team as the new Alabama, Mississippi and north Florida Business Development Manager. Kay worked for 12 years as the Director of a day care center when it closed and she decided to make a career change into the insurance world. She started as a CSR at Millsaps & Associates in Alabama and quickly received her agent's license a few months later. Since then Kay has worked in marketing for two insurance carriers. We're thrilled to have Kay on board with her insurance experience and agency relationships. You may have already had the pleasure of meeting Kay. This announcement is a bit overdue as Kay has been hard at work on the road for several months now and has attended several conventions this summer. Please join us in this belated welcome to the AccuAgency Sales Team! Kay can be reached at (251) 404-9667 or kay@accuagency.com.
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  It’s time for another AccuAgency Employee Spotlight!
Mark Etheredge, Infrastructure Manager You may be wondering, what is an infrastructure manager? An infrastructure manager plans, directs and coordinates the design, installation and connectivity of computer systems and network infrastructure to insure the stable operation of the organization’s IT assets. The role is also responsible for telephone, data center, security systems and other electronic infrastructure. But our infrastructure manager is always stepping in and contributing much more. We asked Mark about working at AccuAgency in addition to a few fun questions. How long have you worked at AccuAgency? 13 years. Also did part-time work more than 30 years ago when the company was first getting started. What do you love about your job? I enjoy working for a smaller company and wearing lots of hats, getting involved in different aspects of the business. What is something about you that would surprise people? I'm a pretty open book, but one thing is I much prefer preparing a meal at home to going out to eat. I enjoy cooking and I like to know exactly what I'm eating and how it is prepared. What is one of your guilty pleasures? Even though sugar is on my 'bad' list, I have to have a sugar fix now and then. What is something you would like to learn to do? How to professionally shoot, edit and produce videos for social media. And fly a drone for even more video footage! What is the best piece of advice you ever got? Trust yourself.  Check out our latest Employee Spotlight!
Karen Dillard, Human Resources and Accounting Manager If you’ve ever called us regarding your AccuAgency account, you may have had the pleasure of speaking with Karen. And if you ever meet Karen in person, you’ll find she’s probably got a smile on her face that could soon be followed up with her bubbly, contagious laugh. I asked Karen the usual questions and here’s what she told us. How long have you worked at AccuAgency? I’ve worked at AccuAgency for 18 years. What do you love about your job? My job has given me so many opportunities over the years and I get to talk to a lot of interesting people. What is something about you that would surprise people? I went to school to be an interpreter for the deaf. What is one of your guilty pleasures? Anything chocolate! What is something you would like to learn to do? Play the guitar. What is the best piece of advice you ever got? To focus on the positive and not the negative in life.  Employee Spotlight - Alex Velez, Technical Support
Today we’re talking to Alex, as many of you have called in for support or chatted online and talked to Alex. Many of you might know he's one of the nicest guys you'll ever talk to and he's great at solving your technical support issues. But did you know he plays the ocarina? Let’s get to know Alex a little better. How long have you worked at AccuAgency? I've worked at AccuAgency for 6 years. What do you love about your job? There is always something new. Whether it is troubleshooting a new issue, learning something new while testing bugs, or finding more efficient ways of doing an existing job. There is always some new surprise that can be found. What is something about you that would surprise people? I am an avid musician. I've been playing saxophone for more than 12 years. On top of that, I’m always looking to learn new instruments. I already have considerable experience with saxophone, oboe, and ocarina; I'm currently working on guitar. Others on the list are accordion, piano, theremin, trumpet, and the drumset. What is one of your guilty pleasures? I love watching Twitch, especially E-Sports. From Starcraft and Dota to Hearthstone and Quake, I could watch those for hours. What is something you would like to learn to do? I’ve always wanted to learn more languages. I’m currently learning German, but Japanese is the one I’ve always wanted to learn the most. Also, learning to do visual arts such as drawing and painting better. What is the best piece of advice you ever got? My brother Santiago told me the best way to change is to be uncomfortable. It has helped me push myself to do more and to find what things I can improve in my life.  Employee Spotlight - Luisa Guzman, Inside Sales
Our next employee spotlight is shining on one of our brightest stars, Luisa Guzman. Co-workers and agents alike love working with Luisa! Here are 5 things Luisa shared with us. 1. Who is one of your heroes? Mother Teresa. A nun who spent her life among the poor in Calcutta, and who was declared a Saint. 2. What is something about you that would surprise people? I am a twin. 3. What is one of your guilty pleasures? I have a small blanket I’ve kept since I was a baby. I need to smell it every night before going to bed. 4. What is something you would like to learn to do? I would like to learn how to cook. I am a cooking disaster. 5. What is the best piece of advice you ever got? Be Impeccable With Your Word. Don't Take Anything Personally. Don't Make Assumptions. Always Do Your Best.  Beginning this month we’ll be spotlighting an AccuAgency employee. We’ll start from the top this month by asking Gordon Ragan 5 questions.
Who is one of your heroes? Sergeant Alvin York What is something about you that would surprise people? I can put a tennis ball in my mouth and close my lips. What is one of your guilty pleasures? I never ate Spaghetti O's as a kid and saw people in college eating them. I now keep them in my drawer at work when I'm hungry. What is something you would like to learn to do? Speak Spanish. What is the best piece of advice you ever got? It is what you do after that shows your character and defines you. |
AuthorVikki Thomas has been working in the insurance industry since 1995. Vikki has worked for several carriers in customer service, quality assurance, underwriting, product management and marketing. Vikki has worked at AccuAgency since 2008. Archives
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