Employee Spotlight - Alex Velez, Technical Support
Today we’re talking to Alex, as many of you have called in for support or chatted online and talked to Alex. Many of you might know he's one of the nicest guys you'll ever talk to and he's great at solving your technical support issues. But did you know he plays the ocarina? Let’s get to know Alex a little better.
How long have you worked at AccuAgency?
I've worked at AccuAgency for 6 years.
What do you love about your job?
There is always something new. Whether it is troubleshooting a new issue, learning something new while testing bugs, or finding more efficient ways of doing an existing job. There is always some new surprise that can be found.
What is something about you that would surprise people?
I am an avid musician. I've been playing saxophone for more than 12 years. On top of that, I’m always looking to learn new instruments. I already have considerable experience with saxophone, oboe, and ocarina; I'm currently working on guitar. Others on the list are accordion, piano, theremin, trumpet, and the drumset.
What is one of your guilty pleasures?
I love watching Twitch, especially E-Sports. From Starcraft and Dota to Hearthstone and Quake, I could watch those for hours.
What is something you would like to learn to do?
I’ve always wanted to learn more languages. I’m currently learning German, but Japanese is the one I’ve always wanted to learn the most. Also, learning to do visual arts such as drawing and painting better.
What is the best piece of advice you ever got?
My brother Santiago told me the best way to change is to be uncomfortable. It has helped me push myself to do more and to find what things I can improve in my life.
Vikki Thomas has been working in the insurance industry since 1995. Vikki has worked for several carriers in customer service, quality assurance, underwriting, product management and marketing. Vikki has worked at AccuAgency since 2008.